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Frequently Asked Questions

What is the best way to contact Momadic?

You can click the "CONTACT" link at the top to send us an email, or call toll-free (888)269-0036. If you'd like to send an email from your email client or have a file you'd like to send, the address is sales@momadic.com .

Why is there a character limit for the text on the personalized items?

The character limit exists due to the limited available space for text on the items. If you have text longer than the character limit, contact us via email or phone and we will work with you individually on any product.

How durable are the products?

Our products are made to stand the test of time and most are designed for indoor and covered outdoor use. However, please be aware that due to the nature of some of the materials, prolonged exposure to uncontrolled elements may alter their appearance. A good example: rusting steel.

What does "covered outdoor use" define?

An example of a covered outdoor location would be on a wall underneath an awning, or on a porch. If you're unsure about the location you'd like to place your item, feel free to contact us.

Is the item I customized online going to be exactly what I get?

Pushing the envelope of custom creative products cannot yet be 100% defined on the web. We will professionally tweak your item to best suit your text to the product’s application.

If I want to customize an item in a different way than the website allows, is that possible?

We'd love to work with you individually to develop and refine your artistic ideas. Simply contact us by phone, fax, or email, and someone on our design staff will be happy to assist you.

How long will it take to get my order?

You should see your order within 3 - 4 weeks. If you need to receive your order before this time frame, please contact us via telephone.

Bushel of E-KO-Rock™

Bushel of E-KO-Rock™

A versatile unique eco-friendly gift, made from hand selected river rock – we have over 140 designs to choose from!...Details